(866) 273-3835
The IDHI Call Center is staffed by experienced registered nurses 24 hours a day, seven days a week. They provide:
- Education concerning acute and chronic health problems during pregnancy
- Telephone triage of immediate health concerns for patients of UAMS OB/GYN services (or other contracted care providers)
- Counseling services for mental health or bereavement issues:
- Referrals to mental health crisis intervention
- Information for resources available in the patient’s local areas
- Access to resources, such as high-risk obstetrical services, poison control center, mental health services, etc.
- Follow-up phone call services to patients recently discharged from the hospital
The Call Center facilitates health care providers with:
- High-risk maternal transports
- Consults with maternal-fetal medicine specialists, members of IDHI staff, and other UAMS faculty members
- Assistance for physicians with guidelines, evidence-based research and standards of care while caring for high-risk obstetrical patients in their local healthcare facilities
- General information regarding the IDHI programs
- After-hours support to private physician offices that contract with IDHI for their patients to be triaged by a nurse instead of a commercial answering service
The Call Center can be reached at (866) 273-3835.
Wanda Standridge – Call Center Director
Chastity Baldwin – Assistant Call Center Director
Susan (Beth) Fogleman – Call Center Reporting Nurse